Found a bug, stuck on something, or have an idea? Email chris@holosystems.us. I read everything and usually reply within 7 days. If you are reporting a bug, these help me find it:
your iPhone model and iOS version
the app version, shown at the bottom of the app's Settings screen
what you did just before it went wrong, and which city and level you were on
Common questions
Will my progress carry over to a new phone?
Yes, through your iPhone backup. Your progress is saved in your iCloud or computer backup, so setting up a new phone from that backup brings it back. It does not sync live between devices. If you play on two iPhones at once, each keeps its own progress.
I deleted the app and my progress is gone. Can you restore it?
I can't, because the game never sends your progress to me. If you have a backup from before you deleted it, restoring your phone from that backup brings it back. Otherwise it is gone.
How do I start over?
Open Settings in the app and tap Reset all progress. This erases your scores, level progress and any unfinished game. Your settings stay as they are. It cannot be undone.
Dragging pieces is awkward for me.
Turn on Tap to place in Settings. Tap a piece, tap where it should go, then tap again to place it. Dragging is off while this setting is on.
I keep losing the same level.
Every level is the same puzzle each time you play it, so a different approach can work where the last one didn't. If you lose a level several times in a row, the game quietly deals friendlier pieces until you get past it.
Does the game have ads or in-app purchases?
No. There are no ads and nothing to buy.
What data does the game collect?
None. The app makes no network requests. See the Privacy Policy (https://www.holosystems.us/blocktrotter-privacy-policy) for the details.